As a team, we are committed to providing the best possible customer service. To do this, we have created a Customer Service Playbook that outlines our customer service philosophy and expectations.
The Customer Service Playbook is a living document that will be updated as our team grows and changes. We encourage all team members to review the Customer Service Playbook regularly, and to make suggestions on how we can improve.
We want to:
• get to know our customers
• understand our customers’ needs
• do everything we can to exceed our customers’ expectations
To do so, we have to:
• be professional and courteous when interacting with our customers
• promptly respond to all customer inquiries and requests
• keep our customers informed of any changes or updates that may affect them
Please take some time to review the Customer Service Playbook, and if you have any questions or suggestions then feel free to contact us at [email protected] .
Thank you for your commitment to providing excellent customer service.